FAQ's
Frequently Asked Questions (FAQ)
Welcome to the Moon Crafts FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, shipping, and more. If you have any additional questions, feel free to reach out to us at mooncraft6.in@gmail.com.
1. What types of products do you offer?
At Moon Crafts, we offer a wide range of trending products, including fashion accessories, home essentials, gadgets and tech, and lifestyle items. Our selection is constantly updated to bring you the latest trends.
2. How do I place an order?
Placing an order is easy! Simply browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.
3. What payment methods do you accept?
We accept various payment methods for your convenience, including:- Credit/Debit Cards
- Net Banking
- UPI (Unified Payments Interface)
- Wallets
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment’s progress on our website or through the courier service’s tracking portal.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, please refer to our Return Policy section on our website for detailed instructions on eligibility and the return process.
6. Do you offer international shipping?
Currently, we only ship within India. We do not offer international shipping at this time.
7. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Generally:- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at mooncraft6.in@gmail.com with your order details and any relevant photos. We will work quickly to resolve the issue.
9. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at mooncraft6.in@gmail.com. We will do our best to accommodate your request before the order is processed.